Privacy Policy

Introduction

Welcome to MoveTheWheels ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

By using MoveTheWheels, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Platform.

Information We Collect

Personal Information

• • Account Information: Name, email address, phone number, and password
• • Profile Information: Profile picture, address, and preferences
• • Business Information: For carriers and partners - business name, license and insurance details, bank account information
• • Operational Information: Shipment, route, asset, and warehouse data created while using the Platform
• • Payment Information: Card details, UPI IDs, and other billing information used for settlement

Usage Information

• • Location Data: GPS and vehicle location used for tracking, routing, and delivery services
• • Device Information: Device type, operating system, unique device identifiers
• • Usage Data: Search queries, booking and shipment history, and interactions with the Platform
• • Communication Data: In-app messages, customer support interactions

How We Use Your Information

• • Service Delivery: To facilitate connections between customers and carriers
• • Payment Processing: To process transactions securely
• • Communication: To send order updates, promotional offers, and important notifications
• • Personalization: To provide customized recommendations and improve user experience
• • Safety & Security: To verify identities, prevent fraud, and ensure platform safety
• • Analytics: To understand usage patterns and improve our services
• • Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• • With Service Providers: Payment processors, cloud storage providers, analytics services
• • Between Users: Limited information shared between customers and carriers for order fulfillment
• • For Legal Reasons: When required by law or to protect our rights and safety
• • Business Transfers: In case of merger, acquisition, or sale of assets
• • With Consent: When you explicitly agree to share your information

Data Security

We implement industry-standard security measures to protect your information:

• • End-to-end encryption for sensitive data
• • Secure SSL/TLS connections
• • Regular security audits and penetration testing
• • Payments handled by a PCI-DSS-compliant payment provider
• • Access controls and authentication mechanisms
• • Regular employee training on data protection

Your Rights and Choices

You have the following rights regarding your personal information:

• • Access: Request a copy of your personal data
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your account and associated data
• • Portability: Receive your data in a structured, machine-readable format
• • Opt-out: Unsubscribe from marketing communications
• • Consent Withdrawal: Withdraw consent for data processing where applicable

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• • Essential Cookies: Required for platform functionality
• • Analytics Cookies: Help us understand usage patterns
• • Preference Cookies: Remember your settings and preferences
• • Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser settings.

Children's Privacy

MoveTheWheels is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the Platform or via email. Your continued use of MoveTheWheels after changes indicates acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: