A customer service manager's team answers the same questions all day: where is my delivery, can it come tomorrow, can I collect it instead?
Botmanor agents, in the same workspace, answer them on messaging and voice channels from the live MoveTheWheels record. A recipient asks where their parcel is and gets the real answer; they ask to move the delivery and the agent offers the available choices and updates the route.
Agents also help the people moving the goods: reminding a partner of a handover due in an hour, asking a driver for a missing proof photo, or confirming a dock slot with a warehouse. They act within their permissions, hand over to a person when needed, and every conversation is kept on the consignment.
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