A furniture maker sells to customers in other cities and, now and then, abroad. She has no logistics department, only a workshop.
She opens MoveTheWheels, describes what she is sending (a crated table, fragile, oversized) and where it is going. The platform proposes the journey options, tells her which documents are needed for the border and helps her prepare them. Pickup is booked from the workshop.
She and her customer follow every step on the same tracking page, and the customer chooses when to receive it. When something needs her, such as a missing document or a delivery choice, she is told in plain language. The free tier covers it, and she can grow into more when her business does.
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