A customer is asking where their shipment is — how do I answer, and how do I prove it was delivered?

In MoveTheWheels[1], you can quickly locate a shipment in transit and verify delivery details directly through integrated tracking and proof-of-delivery records:

Answering "Where is my shipment?"

To check a shipment's location, look up the load by tracking number or order ID. As illustrated in the Shipment Tracking and Live Map[2] concept, the tracking view provides:

• A five-stage progress tracker walking from Booked and Picked up through In transit, Out for delivery, and Delivered.
• A stored estimated delivery arrival time.
• A live route map showing the current vehicle position alongside a hub-by-hub status timeline of arrivals and departures.

Concept illustration(opens in a new tab) Illustration of the concept, not a screenshot of the actual product — Shipment Tracking and Live Map[2]

Proving delivery

When a shipment reaches its destination, the status advances to delivered to complete the audit trail. As detailed in the Track freight from pickup to proof of delivery[3] use case, MoveTheWheels captures electronic proof of delivery (ePOD) that includes:

• Timestamp and geo-coordinates: Records exactly when and where the handover occurred.
• Recipient signature: Captured digitally upon handover.
• Photo confirmation: Photos taken at the door stored directly with the shipment record.

All delivery evidence rides the same unified order spine, giving your team and customer immediate proof without manual email follow-ups.

To see these workflows in practice, explore the Track freight from pickup to proof of delivery[3] scenario or view the MoveTheWheels features[4] overview.