Produce Arrival Rejections and Claims

In agriculture and agri-food, fresh produce is judged twice: once at the packhouse, where it is graded and loaded, and again at the buyer's dock, where quality control accepts it, downgrades it or rejects part of it. This MoveTheWheels concept illustrates an Arrival Rejections and Claims desk under Finance, where the logistics lead of a grower cooperative can settle those disagreements with evidence instead of phone calls.

When a buyer's QC note reports soft fruit, the shipper has to show whether the load left in good condition and what happened to it on the way. That evidence is usually scattered: the dispatch grade sits with the packhouse, the temperature trace sits in a load logger, and the arrival times and delivery photos sit with the trip. Without it, a deduction tends to be accepted in full and the loss is spread across every member of the co-op.

The illustration opens with a banner counting the week's loads with an arrival outcome and a Loads column of cards, each showing the crop, the weight and an outcome of accepted, downgraded, partial reject or full reject. Selecting a partial reject opens its claim file as a numbered list: the dispatch grade and pulp temperature at loading, the buyer's QC note with the share of crates affected, the gate-in and dock times with the dwell between them, flagged where it ran over the agreed limit, and the deduction claimed. A temperature chart below marks the gate-in moment and shades the dock wait, showing when the load began to warm. A Decision panel offers Accept, Dispute and Split with a notes field, and a Proof of delivery strip holds a signature, crate photos and a geo-stamp.

The design draws the claim file from three products. The dispatch grade is designed to come from the Healthy Bowl harvest lot, shown with its lot badge; the temperature trace is designed to come from the co-op's load logger as monitored in AssetHandler; and the gate times and delivery proof come from the MoveTheWheels trip itself. Once the logistics lead accepts, disputes or splits the deduction, a Settlement adjustment link is designed to hand the agreed figure back to Healthy Bowl member settlement, so that only the members whose produce was rejected carry it. Within MoveTheWheels, the desk sits alongside freight document reconciliation, shipment tracking and the driver app's proof of delivery.