Senior Living Appointment Transport Board

In senior living and home care, getting residents to the dentist, the eye clinic or a hearing test on time is a daily logistics job. This MoveTheWheels concept illustrates a Resident Trips board for a community's transportation coordinator. MoveTheWheels is built for moving goods, and this board is designed to carry resident appointment trips as scheduled runs on its vehicle, driver and route records, with each trip's mobility needs and any staff escort noted on it.

A community may run only one or two wheelchair-accessible vans, so when one fails its pre-trip check, a whole morning of appointments is at risk at once. The coordinator then has to work out which trips fit into the other van, which need an outside provider, who needs a wheelchair space or an escort, and which families to tell, often by phone and on paper.

The illustration shows the board under Routes for a chosen day, with a Book trip button. A timeline gives each van a lane with its number of wheelchair spaces, and a third lane for a transport provider from the marketplace. One van's lane is hatched and its trips shown in red, with a banner saying it is off road after a failed lift check. A proposed eye clinic trip sits in dashed outline on the provider lane. Below, a Trips to re-plan table lists each resident with an appointment time, the appointment, a mobility need such as wheelchair or walker, the escort, the proposal and a status of awaiting accept, accepted or scheduled, with Accept proposals and Print driver sheet buttons. A loaner shower chair delivery sits in the same table as a stop on the working van's route. Side cards show vans available today and when the other van is due back in service, how many families need an update with a Send trip changes button, and an exception for the open lift work order.

The concept works with AssetHandler by design. When AssetHandler marks a van off road after a failed pre-trip check and opens a work order, the board is designed to flag every trip on that van and propose moving each one onto the other van's gaps or an approved transport provider listed in the MoveTheWheels marketplace, for the coordinator to accept. The coordinator names any escort on the trip, and loaner equipment deliveries to home-care clients can sit on the same routes as stops. Within MoveTheWheels, the board draws on the fleet, route planning and the provider marketplace.